Privacy Policy

Changing Cages is a rabbit and small animal boarding service based in Southampton, near Romsey, UK. We are the data controller for the personal information we collect about you. You can contact us at hello@changingcages.co.uk.

We collect information you provide when you enquire or book with us, including:

• Your name, email address, and phone number
• Your address, where required for collection/delivery services
• Details about your animals, including name, species, age, health, and diet
• Emergency contact details
• Vet details

We use your personal data to:

• Manage your booking and provide the boarding service
• Communicate with you about your booking
• Contact your vet or emergency contact if required
• Comply with legal obligations

We will only send marketing communications if you have opted in. You can opt out at any time.

We process your personal data on the following bases:

• Contract: to fulfil our boarding agreement with you
• Legitimate interests: to manage our business and improve our service
• Consent: for marketing communications, where applicable

Your data is stored securely and only accessed by those involved in running Changing Cages. We do not sell, rent, or share your personal data with third parties for marketing purposes.

We retain your data for as long as necessary to fulfil the purposes above, and for up to 2 years after your last booking for record-keeping purposes.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at hello@changingcages.co.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.

This website may use essential cookies for functionality. We do not currently use analytics or advertising cookies. If this changes, we will update this policy and seek your consent where required.

We may update this Privacy Policy from time to time. The latest version will always be available on this page.